Frequently Asked Questions
Everything you need to know about our premium hydration and nutrition products.
What makes BioSteel products different from other sports drinks?
BioSteel focuses on 'Clean. Healthy. Hydration.' by using premium ingredients, zero sugar, and essential electrolytes without any artificial flavors or colors.
Are your products safe for professional athletes?
Yes, our products are NSF Certified for Sport®, ensuring they are free from over 270 banned substances and meet the highest quality standards for professional competition.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for food and supplement items?
Due to the nature of our products, we cannot accept returns on opened supplements. However, if your order is damaged or incorrect, please contact our support team within 30 days for a replacement or refund.
Do you offer subscription options?
Yes, you can choose our 'Subscribe & Save' option on select products to receive automatic deliveries every 30 or 45 days and save 15% on every order.
Are BioSteel products gluten-free and vegan?
Most of our hydration mixes are both gluten-free and vegan-friendly. We recommend checking the specific ingredient label on each product page for detailed dietary information.