Returns & Exchanges
At BioSteel, we stand behind the quality of our hydration and nutrition products. If you are not completely satisfied with your purchase, you can return unopened items within 30 days of delivery for a full refund.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Ensure the products are in their original, unopened packaging and securely place them in a shipping box along with your order details.
Ship the Items
Affix the provided shipping label or use a tracked carrier to send your items back to our central distribution facility.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing